Technical Support Policy

If you encounter a problem after we install the connection, please contact us and we will work to resolve your problem as quickly as we can. We can be reached at 1-800-206-2096 for technical support and complaints. Frequently, Total Highspeed customers call us with support issues that are not the result of using Total Highspeed Internet service and equipment. We are pleased to help as much as we are able to, but some problems may require an additional fee or a referral to a third party to solve. Generally, phone support will troubleshoot up to the Demarcation Point of the connection. However, if call volume permits we may troubleshoot further. Service technicians are only dispatched for onsite repairs once preliminary phone support has diagnosed the connection.