Total Highspeed Open Internet Policy

Total Highspeed provides Internet access services to residential and commercial subscribers in Missouri and Arkansas. Our Internet services are provided over the Total Highspeed fixed broadband wireless network.

We are committed to providing our Internet services as an open platform for innovation, investment, job creation, economic growth, competition, and free expression.

The purpose of this disclosure is to provide information regarding our network management practices and the network speeds and commercial terms of our broadband Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with the open Internet policies and rules of the Federal Communications Commission.

Total Highspeed does not block any lawful content, applications, services, or your use of non-harmful devices, or discriminate in transmitting lawful network traffic except as reasonably necessary to manage our network effectively for the benefit of our subscribers as described below. This document is intended to be informational and does not replace or alter the legal terms and conditions of our service.

Network Management Practices
The Total Highspeed network does not block access to or discriminate against any lawful web site, application or service. All lawful Internet use is handled identically. Total Highspeed does not slow, throttle or shape one type of use over another.

  • No Blocking: Total Highspeed does not block access to legal content, applications, services, or non-harmful devices.
  • No Throttling: Total Highspeed does not impair or degrade lawful Internet traffic on the basis of content, applications, services, or non-harmful devices.
  • No Paid Prioritization: Total Highspeed does not favor some lawful Internet traffic over other lawful traffic in exchange for consideration of any kind—in other words, no "fast lanes." Furthermore, Total Highspeed does not prioritize content and services of our affiliates.

Congestion Management
Total Highspeed is committed to providing the best online experience possible for all of its subscribers. In order to ensure the best experience, in certain circumstances, managing the network is required. Total Highspeed network management techniques are tailored to ensure that under congested network conditions, all subscribers receive their fair share of the service.

Network management is only activated when congestion is detected on the network. When a specific device is determined congested, the subscribers serviced from that/those network device(s) are analyzed and then managed based on plan and usage thresholds until the congestion has been alleviated. Subscribers will still be able to do what they want online, in many cases activities may be unaffected, in other cases, subscribers may see reduced speed in downloads and/or uploads. No specific type of usage activity is targeted by these techniques. It is important to note that network management is temporary and based on dynamic network conditions.

Total Highspeed also deploys “fair queuing” as a network management tool when congestion is present in the network. This is done by equally splitting available bandwidth across all active subscribers regardless of usage or service plan.

The Network Management practices described in this section are part of the standard Total Highspeed network architecture.

Subscribers may connect to the service with any lawful, non-harmful equipment of their choice. Subscriber equipment (typically a computer or home router) connects via Ethernet cable to the Total Highspeed managed Customer Premise Equipment (CPE) or Total Highspeed manged router. The CPE receives the Internet wirelessly from a location near the subscriber rooftop.

Network Security
Total Highspeed uses a number of tools and techniques to protect its network and subscribers from malicious and unwanted Internet traffic such as preventing the distribution of viruses or other harmful code and preventing the delivery of spam to subscriber email accounts. Because the nature of external threats to the network is constantly evolving, Total Highspeed network security practices necessarily are dynamic and regularly changing. In general, these security practices should not have any effect on our subscribers’ use of their network connections.

Network Speeds
Total Highspeed offers a range of Internet speeds to residential and commercial subscribers. The network is designed to support these speeds to help ensure that every subscriber receives the speeds to which they have subscribed. Total Highspeed however cannot guarantee speeds at all times, as there are many factors and conditions beyond Total Highspeed’s control that can affect Internet performance. Some of these external factors and conditions are:

  • Performance of subscriber computer and/or router
  • Type of connection to Total Highspeed Customer Premise Equipment (i.e. WIFI)
  • Congestion of web sites and services on Internet
  • Web site or service limiting speeds on the Internet
  • Internet performance outside of the Total Highspeed Network

Total Highspeed Internet packages are “up to” speeds reflecting performance under ideal conditions.
Unless you have subscribed to a dedicated Internet connection with a signed contract with a formal written Service Level Agreement (SLA), we do not guarantee package speeds.

Total Highspeed provides a speed test server for its subscribers to use. While the test results on this site provide information regarding service speeds, they are not definitive as they are highly dependent on equipment and configuration found in the home network.

Prices and Other Terms of Service
Total Highspeed has multiple levels of residential and commercial Internet service available, and the price of each service level is set forth on our website.

Usage Metering
All Total Highspeed subscriptions are truly unlimited. Total Highspeed does NOT limit subscribers to a specific amount of Internet usage or throttle subscribers based on Internet usage.

Internet Privacy Policies
Total Highspeed values the privacy of our subscribers and follows procedures to ensure that information we collect is reasonably protected. Additional details concerning the types of information Total Highspeed collects, how the information is used and your privacy rights can be found on our website.

Questions / Complaint Process
Total Highspeed strongly desires to resolve questions, complaints and other problems of its customers and edge service providers in an informal and direct manner that satisfies all interested parties to the greatest extent practicable. Questions, complaints and concerns regarding Total Highspeed service or network management processes can be directed to or by calling our office at (417) 851-1107.